Live chat
Talk directly, usually an answer comes within minutes
CK999 Support: Fast contact and direct help
Dhaka users get CK999 Support to speed up work; live chat, email and clear responses all in one place
Download the CK999 App
Three quick ways, response within 24 hours
CK999 Contact page makes the job easy; live chat, email and in-app help line are kept there
Write the details and send; one screenshot is enough
App help
If on the phone, you can send messages quickly from settings
Where to find CK999 Support
There are separate contact paths for four cities, and bKash, Nagad and Rocket users are also considered
Dhaka Office
Dhanmondi, Road 8, 10am to 8pm
Phone: +880 1700 000 101
Chittagong Desk
Nasirabad, Block B, 10am to 7pm
Phone: +880 1700 000 102
Sylhet Desk
Jindabazar, Section 2, 11am to 7pm
Phone: +880 1700 000 103
Khulna Desk
KDA Avenue, Block 3, 10am to 6pm
Phone: +880 1700 000 104
Live chat starts in 2 minutes
The fastest path is the live-chat account; login, device issues and small questions are all handled there
Fast response
Open from 9am to 11pm
Secure information
Only provide essential information; nothing unnecessary
Plain language
Write in Bengali, the team will respond clearly
Three essential things for sending an email
For bigger problems, email is better; include screenshots, user ID and time to speed things up
Type of problem
Describe what's happening in one
Screenshot
Provide a screenshot of the incorrect
Account information
Please provide username and last login time
Mailing address and documents
If you want to send documents, use the Dhaka address; if there is a reference for bKash, Nagad or Rocket transactions, write it separately
Address: CK999 Support Desk, Dhanmondi, Dhaka 1209, Bangladesh; letters are accepted six days a week
Communication is easier with the CK999 App
If you install the app, CK999 Login and Support are easier together and run well on small phones, so you won't miss answers while on the go
Get the CK999 AppCK999 Contact Frequently Asked Questions
How long does live chat take?
Usually the first response comes within a few minutes
What to write in an email?
Problem, screenshot, and contact number; just write them
Can I get help with bKash or Nagad?
Yes, if there is a transaction reference, the team will check
Can you contact from outside Dhaka?
The same service is available from Chittagong, Sylhet and Khulna
What to do if CK999 Login isn't
Reset your password, then let us know in live chat
To get started quickly
Get CK999 Support now, then download the CK999 App; help and usage will come together
Start download